Exchange & Refund

As a company policy we do not provide refund on any product sold.
Once the products are sold they can be exchanged for replacement only.
If  you would like to have a size exchange for the product you have ordered or if the product is damaged, please inform us within 7 days of the receipt of the product by writing to us at hello@tamarachennai.com with order number, full name, address and size change required/ images of the damaged product and our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the product. We request you to please assist them if they ask you for further information or photographs to access your return request. Once you have mailed us, please ship out the pieces to the following address:

TAMARA
28, Crescent Park Street,
Behind Natesan Park, T.Nagar,
Chennai – 600017. 

In case the order is cancelled before shipment, the full amount including shipping charge would be refunded via the same mode of payment. 
Products that have been customised as per clients requirements such a custom sizing or custom design will not be eligible for an exchange. Products that have been used or damaged will not be eligible for an exchange. Jewellery is not eligible for exchange. 
The cost for shipping the product back to us is to be borne by you. We will take care of the shipping, when the corrected product is delivered to you.
Tamara reserves the right to refuse a return of product purchased from us if the product is not received in its original condition, or is received damaged or has been found to be used. All products to be returned must be notified to hello@tamarachennai.com within 7 Days of receipt of your order and dispatched within 7 working days of the receipt of the order. We would require you to deliver all the original documents with the product.

Please note: All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return.